Rmondo Warranty

5 Year Limited Warranty

5 Year Limited Warranty
Year 1 100%
Year 2 100%
Year 3 30%
Year 4 20%
Year 5 10%

This warranty becomes effective on the date of original retail purchase.  

This warranty is not meant to suggest or imply that the Bikes cannot be broken or will last forever. It does mean that the Bicycle is covered subject to the terms of the warranty.  

This warranty applies only to the original purchaser of a Bicycle and is not transferable to any subsequent owners or any other party. This warranty is void if the Bicycle is subjected to abuse, neglect, improper repair, improper maintenance, modification, an accident or other nonstandard, excessive, or improper use, at the sole discretion of RMONDO.

During the period of this warranty, RMONDO, at their cost, will either repair the Bicycle or Bicycle component(s), or at RMONDO’s sole discretion, will replace any defective Bicycle or component(s) with the same or equivalent component(s). The prior warranties are in lieu of and exclude all other warranties not expressly set forth herein, whether expressed or implied by operation of law or otherwise, including, but not limited to any warranties of merchantability or fitness for a particular purpose.

In no event shall RMONDO be liable for incidental, consequential or punitive damages arising from use or unavailability of the Bicycle or component(s) in any manner, including, without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, product liability, or any other theory.

RMONDO’S liability hereunder is expressly limited to the repair or replacement of Bikes or component(s), or at RMONDO’S sole discretion, to the net amount paid by the original retail purchaser. If the original retail Purchaser elects to repair a defective Bicycle or component(s) himself or use the services of someone other than RMONDO (or its designee) to repair the Bicycle, or if Purchaser uses a replacement part not authorized by RMONDO will not be liable for any damage, failure or loss caused by the use of such unauthorized service or parts.

If the Purchaser has a valid warranty claim this limited warranty includes the cost of shipment or transportation of the Bicycle or Bicycle component(s) to or from RMONDO.

If the Purchaser does not have a valid warranty claim, this limited warranty does not include such shipment or transportation costs.

Under this Limited Warranty, RMONDO products purchased in one country or region may not be transferred to another country or region where RMONDO or its authorized service providers offer warranty service for the same product model number. Warranty terms, service availability, and service response times may vary from country or region to country or region. Warranty service response time is subject to change due to local parts availability. Your RMONDO authorized service provider can provide you with details. RMONDO will not modify form, fit, or function of this RMONDO product to make it operate in a country for which it was never intended to function for legal or regulatory reasons. RMONDO is not responsible for any tariffs or duties that may be incurred in transferring the products. Transfer of the products may be covered by export controls issued by the United States or other governments.

This warranty is void in its entirety with any alteration of the frame, fork, or any components. This warranty is limited to the repair or replacement of a defective item and is the sole remedy of the warranty. This warranty extends from the date of purchase, applies only to the original owner, and is not transferable.

This Warranty Does Not Cover:

  • Normal wear and tear
  • Damage or failure from abuse, neglect, misuse, or accident
  • Improper assembly and/or follow-up maintenance
  • Damage from stunt riding, or similar activities or any activity that is not consistent with the intended use of the bicycle
  • Damages resulting from failure to follow Instructions for Use and Warnings as provided in the Owner’s Manual for the Bicycle
  • Damages resulting from improper care or use of the battery or charger
  •  Installation of components, parts, or accessories that are not originally intended for or compatible with the RMONDO as sold
  • Under performance of the battery after being fully charged and discharged more than 500 times
  • RMONDO is not responsible for any damage caused by weather elements such as rain, ice, snow, storm damage, or acts of God. A bicycle left standing in the rain or snow is exposed to potential damage. Such damage would not be covered under this warranty.

All warranties are void if the Bicycle is used for any purpose other than the reasonable intended use of the Bicycle. Additionally, this warranty does not cover damage associated with commercial use.

Consumer Rights:

This limited warranty gives the consumer specific legal rights. The consumer may also have other legal rights which vary from state to state or province to province. This warranty does not affect the statutory rights of the consumer. Some states and countries do not allow the exclusion or limitation of incidental or consequential damages or warranties, so some of the above limitations or exclusions may not apply to you. If it is determined by a court of competent jurisdiction that a certain provision of this limited warranty does not apply, such determination shall not affect any other provision of this limited warranty and all other provisions shall remain in effect.