Our Philosophy & General Statement of Responsibility
Here at At Home Recreation we strive to deliver your order in a timely manner. Our shipment policy on all new orders are processed through our system as a first come, first served basis. Meaning as we strive to ship all orders in timely fashion we require 1-2 business days to process your order. In the event that your order is a "Special Order" this can take up to 10-14 business days to be drop shipped from our vendors.
Your order will then ship as you selected during the checkout process.
In the event that the item order is required urgently we request that you please respond to the order confirmation email received and please indicate to us the urgency of this shipment. If an email is not received we will process your order as laid out above.
We thank you for your patronage and look forward to working with you again.
Please note all shipment fees are based on shipping within the continental US and Canada any orders that are outside this area may be subject to additional shipping fees.
It is our goal to handle customer returns consistently, accurately, and in a timely manner. You can expect us to process these returns within 2 business day of the product’s arrival in our warehouse (assuming the returned product includes proper identification).
Because these types of returns are not the result of an error on our part, it is the responsibility of the customer to ship the product(s) to our warehouse with the appropriate information. All return pick-up services must be paid for and initiated by the customer using your own shipping means. There are no exceptions to this policy.
This service is limited in that we will not accept returns on *custom-made products that were manufactured according to the specifications provided to us. We cannot accept returns on special ordered products that are not part of our normal product offering. All special order products are items that are clearly marked in the description of the goods being purchased as “Special Order”.
*Custom products not made according to specifications provided will be handled under our Defective Product Claim policy.
How are Your Customers Returns Resolved?
We will accept and process returns of products of any condition as long as they are within 30 days of the ship date.
To ensure fast, accurate processing of your customers’ returns, we require your cooperation in notifying us in advance of all returns through our Customer Service department at firstname.lastname@example.org.
Once products are received into our warehouse with sufficient identification; (i.e. copy of the original receipt), the return credit will be resolved as a credit toward the original order, minus a minimal restocking fee of 15%. Any additional fees for return freight due to “undeliverable” or “refused” shipments will also be assessed at this time. We will not issue credits for any of the original handling or freight fees.
We cannot process product exchanges as part of our return service. You must submit a new order if you would like us to ship out a replacement product. We will not waive any handling or freight charges on a new replacement order.